Terms & Conditions
Time begins when the crew arrives on location and ends when the job is complete. After the first hour, time is billed in 30-minute increments, rounded up to the nearest half hour. For moves at the end and beginning of the month there is a 4 hour minimum, this will be clearly indicated on your estimate.
Gratuities are not included but appreciated (these can be paid in cash or added to the final bill).
Payment must be made on-site, in full, upon job completion. A receipt will be provided by email after payment has been processed. We accept cash, debit, Visa or MasterCard.
For jobs over three hours, the crew may take a ten minute paid break. For jobs over five hours, the crew will take a thirty minute unpaid break.
We do our best to accurately estimate the time required for each job, however, estimates provided by our coordinators are not guaranteed and are subject to change.
Once an estimate is “accepted”, a coordinator will be in touch to explain the next steps. Photos of your move or an on-site visit (based on the size of your move) are required to finalize the estimate.
Bookings are not secure until a non-refundable deposit has been paid. Once the deposit has been received, a confirmation email will be sent and your booking is complete.
In the event that the client needs to cancel a booking, the client will lose their deposit. All deposits are non-refundable.
If the client needs to reschedule a job, we require a minimum of 14 days notice, and the alternate date is subject to availability. If the job cannot be rescheduled, the client will lose their deposit. An alternate date must be booked within 5 days after the cancellation. Any rescheduled jobs will incur a $35 administrative fee.
It is the client’s responsibility to decide on the level of coverage for the job (Basic Protection or Replacement Value Protection). Any damage claims must be submitted within 7 days (Note: pictures from multiple angles will be needed to process any claim).
Please read more about your options and exceptions here.
It is the client’s responsibility to disclose important information regarding the job. This includes a full and accurate list of items to be moved, accurate information regarding flights of stairs, elevator details, access to locations (eg. waiting for keys, etc) that affect the length of the move and/or our staff’s safety. If there is undisclosed information, Superb Removals reserves the right to send additional crew members if needed, or spread the job over several days. There is a 3-hour minimum charge for each additional staff member.
The client is responsible for booking elevators and/or loading bays that the move requires. Failure to do so may add time to the job.
DISASSEMBLY AND REASSEMBLY
It is the client’s responsibility to inform Superb Removals prior to the move if any disassembly or assembly of any item(s) is required. Failure to do so may add time to the job. This work is not warranted.
THINGS WE DO NOT MOVE
Hazardous materials (including propane tanks), people, pets, specialty items, including but not limited to: safes, pool tables, pianos etc (we recommend piano movers as they have specialized equipment and training to maintain the quality of the soundboard)
HEALTH & SAFETY
The client is responsible for any parasitic insects (bed bugs, cockroaches etc) encountered within the premises of the origin, destination and/or additional locations. The client will be responsible for reimbursing Superb Removals for costs incurred due to cleaning, sanitizing and delousing vehicles and/or replacing affected equipment.
Superb Removals reserves the right to cancel a move if the conditions of any of the locations are unhygienic and/or the crew encounters any parasitic insects.